We strive to deliver the finest quality ethnic wear. To maintain fairness and transparency, our return and exchange process is governed by the following strict guidelines: ​Reporting Timeline: If you wish to return or exchange a product because you are not satisfied, you must register a formal complaint within 24 to 48 hours of delivery via email or our official contact channels. Requests raised after this window will not be entertained. ​Mandatory Unboxing Video (360° Proof): To be eligible for any return or refund, the customer must provide a continuous, uncut 360-degree unboxing video starting from the sealed, unopened package condition all the way through opening and inspecting the product. This video is mandatory as undeniable proof in case of any claims regarding damages, defects, or missing items. Claims without a valid unboxing video will be summarily rejected. ​Deduction on Refunds (Important): If a return is approved and accepted, please note that original shipping charges, return shipping courier fees, and applicable restocking/tax deductions will be subtracted from the total refund amount. The net calculated balance will then be credited back to your original payment source. ​Product Condition: Returned items must be unused, unwashed, unworn, and sent back with all original manufacturer tags and packaging intact. Custom-stitched or altered products are strictly non-returnable.